F.A.Q. Monk Amsterdam Watches

Shipping

How do you ship?

We ship all orders in a protective and air-cushioned envelope. Moreover, orders shipping to the Netherlands will be delivered with PostNL. On the other hand, orders to other EU countries will be shipped with DHL. In addition, you will receive a tracking code when your order is shipped.

What is the delivery time?

Most orders to the Netherlands will arrive in one business day. On the other hand, orders to other EU countries, will arrive within 3-5 business days.

Is it possible to pick up orders?

Unfortunately, it is not possible to pick up orders at our office.

Payment

What payment options are available?

Orders can be paid with banktransfer, creditcard, Ideal, Sofort and bankcontact. Also these payments are handled over a secured connection by our payment service provider, Mollie.com. So, Upon checkout you can select your desired payment method.

Is the payment secured?

The Monk Amsterdam website is secured with an SLL certificate. And, online payments are handled by Mollie.com, a Dutch payment service provider. Therefore, all payments are done over a secured https connection. Mollie.com is under permanent supervision from the Dutch central bank, DNB. In addition, we do not receive or store any credit card of payment information.

How does the transaction show up on my bank statement?

Monk Amsterdam payments are handled by our payment service provider: Mollie.com. To clarify, this is a Dutch payment service provider that complies fully with the European Banking Authority’s Guidelines on the security of internet payments, and are permanently supervised by the Dutch central bank, DNB.  Subsequently, the orders that are paid online will show up as: Stg Mollie payments on your bank statement.

Didn´t find your Answer?

If you didn´t find your answer in any of the F.A.Q. about Monk Amsterdam Watches, do not hesitate to contact us! Our team is at your complete disposal for any questions. So, check out our Contact Page in order to contact us via e-mail or Instagram.

Contact Page